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Refund Policy

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  • If you apply for a refund request because your logo is not designed according to the design brief, we will review the case. If the provided concept contradicts the design brief, we will do the needed modifications, but you won’t be eligible for a refund.
  • If a customer has placed the same design order with another agency, keeping in mind that he/she will get a refund, we consider it highly unethical. In such a case Logo Design Dock reserve all the rights to decline your refund request.
  • We offer 100% unique designs. If our designed piece found out to be similar to any existing logo, then it’s just a coincidence. In such a case we will do the needed modifications, but you won’t be eligible for a refund.
  • On the delivery date, if you change your mind and cancel the order, you won’t be entitled to a refund.
  • Logo Design Dock will close the account if not get to hear from a customer within 30 days.
  • We are transparent in dealings. We do not keep our customers’ cards details with us to ensure the maximum security.
  • No refund will be provided once the order is delivered.